PRIVACY POLICY

PROINFRACREW (DR INFRA SOLUTIONS LLP)
COMPANY POLICY, TERMS OF USE & PRIVACY POLICY
Owned by DR INFRA SOLUTIONS LLP
Registered Office: Flat No. 1093, Prestige Tranquility, Budigere Cross, Bangalore – 560049, India Website: www.proinfracrew.com
OUR BRAND COMMITMENT

At PROINFRACREW, a brand of DR INFRA SOLUTIONS LLP, we are committed to delivering professional, reliable, and value-driven facility management, infrastructure, and technical services. Our operations are guided by a strong ethical framework, service excellence, and client-centric innovation. COMPANY POLICIES & VALUES

Effective Date: 01-07-2025
This Privacy Policy describes how DR INFRA SOLUTIONS LLP and its affiliates (collectively “PROINFRACREW”, “we”, “our”, “us”) collect, process, store, share, and protect your personal data when you interact with our Platform. Information We Collect
● Personal details (Name, DOB, address, phone, email)
● Payment data (bank details, UPI, credit/debit card, etc.)
● Identity documents
● Biometric data (where applicable)
● Behavioral and usage data
● Transaction history
● Communication history

Purpose of Data Collection
● Delivering requested services
● Processing transactions
● Enhancing user experience
● Detecting fraud and misuse
● Marketing and promotional purposes (opt-out available)
● Compliance with legal obligations
● Research and analysis

Data Sharing
● Affiliates and group companies
● Verified service partners and vendors
● Government authorities when legally required
● Marketing and research agencies (with your consent)

Data Security
● Encrypted transmission
● Secure access controls
● Periodic audits

Retention and Deletion
● Data is retained only as long as necessary or as legally required.
● You may request deletion of your account and data via your profile or by contacting us.
● In case of pending services or disputes, we may delay deletion.
● Anonymized data may be retained for analytics and compliance.

Your Rights
● Access, update, or correct your data
● Opt-out of marketing communications
● Request deletion of your data
● Withdraw consent (subject to legal terms and impact on service) Consent
● Consent to our collection and use of data per this policy
● Authorization to contact via SMS, email, call, or instant messaging platforms
● Data sharing with authorized partners and service providers
● Option to withdraw consent by contacting us Policy Updates
● We may revise this Privacy Policy periodically. Continued use implies acceptance of updated terms.

Grievance Officer
● Name: Vinod prasanna
● Designation: CEO
● DR INFRA SOLUTIONS LLP (Brand: PROINFRACREW)
● Address: Flat No. 1093, Prestige Tranquility, Budugere Cross, Bangalore – 560049, India
● Email: drinfrasolutions@gmail.com
● Phone: 8123038008
● Working Hours: Sunday to Saturday, 9:00 AM – 9:00 PM